
Quick Troubleshooting Guide 1-1
chapter
1
GENERAL SERVICE INFORMATION
The information in this book was prepared for the Compaq Deskpro 2000 Series of Personal
Computers with MMX technologies and later models. While some of this information may apply
to earlier models, not all features are available on all computers.
Troubleshooting Procedures
The flowcharts listed in Chapter 2 use the building-block concept, where flowchart 1 is the first
flowchart to which you should refer. If, during the debug process, you find yourself in a bind,
refer back to flowchart 1 to determine which potential problems you can rule out.
Tools Required
Torx T-15 screwdriver
Write-protected bootable diskette
Anti-static wrist strap
Protecting Yourself and the Computer
Turn the computer off before disconnecting or installing any cables.
When the computer is connected to an AC power source there is always voltage applied to
the system board. You must disconnect the power cord from the power source before
opening the computer to prevent system board or component damage.
For personal safety and to ensure that the computer does not overheat, Compaq
recommends that you install the computer cover or access panel before turning on the
computer.
The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
All data stored on a hard drive is lost when the drive is formatted.
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