Compaq 2000fc Guia de Resolução de Problemas

Quick Troubleshooting GuideCompaq Deskpro Family of Personal ComputersCompaq Deskpro EN, EN SFF, and EP ModelsCompaq Deskpro 6000, 4000, 4000SFF/Net P

Quick Troubleshooting Guide 1-3POST Power-On SequenceWhen a Compaq Personal Computer is turned on, the computer reads its first instructions frommemor

1-4 General Service InformationAccessing DPS Through Compaq Diagnostics for WindowsTo access DPS through Compaq Diagnostics for Windows, perform the f

Quick Troubleshooting Guide 2-1chapter2TROUBLESHOOTING FLOWCHARTS1. Initial Troubleshooting, 2-22. No Power, Part 1, 2-33. No Power, Part 2, 2-44. No

2-2 Troubleshooting Flowcharts1. Initial TroubleshootingIs therepower?Is the O/Sloading?Beeps,LEDs, or errormessages?Is therevideo?115/230Vset right?E

Quick Troubleshooting Guide 2-32. No Power, Part 1Activeoutlet?Using powerstrip or UPS?Turn computer off.Plug power cord intocomputer and power outlet

2-4 Troubleshooting Flowcharts3. No Power, Part 2Continued from page 2-3,No Power, Part 1.Systemboard have 5VAux LED?Plug power connectorinto system b

Quick Troubleshooting Guide 2-54. No Power, Part 3Continued frompages 2-3 or 2-4,No Power, Parts 1 or 2Drive powerand data cablesconnected?NLooseor da

2-6 Troubleshooting Flowcharts5. No Video, Part 1No videoBeeps orflashing CPUor keyboardlights?Monitor LEDon?Contrast andbrightnessturned up?Turn cont

Quick Troubleshooting Guide 2-76. No Video, Part 2Video OK,computerstarts?Reseat processor, riserboard, video card, andmemory, then clear CMOS.Replace

2-8 Troubleshooting Flowcharts7. No Video, Part 3See codesor flashinglights or hearbeeps?Restart computer.Turn off computer anddisconnect power. Repla

Printer's MarkNoticeThe information in this guide is subject to change without notice.COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNIC

Quick Troubleshooting Guide 2-98. Error Messages Part 1Power LED has no color showing. Computer is off.Power LED blinks green 1x/second. Normal suspen

2-10 Troubleshooting Flowcharts9. Error Messages, Part 21S 2L. Num Lock blinking. System memory not present or incompatible.Unplug, open computer, and

Quick Troubleshooting Guide 2-1110. Error Messages, Part 3Error 162, 2S Beeps. System Option not set. Select F1. If error occurs afterreboot, unplug a

2-12 Troubleshooting Flowcharts11. No O/S LoadingO/S not loading from:Diskette drive,go to Page 2-16CD-ROM drive,go to Page 2-17Hard drive,go to Page

Quick Troubleshooting Guide 2-1312. No O/S Loading from Hard Drive, Part 1O/S not loadingfrom hard driveYBoot fromdiskette?NYRemove CD andreboot.Boot

2-14 Troubleshooting Flowcharts13. No O/S Loading from Hard Drive, Part 2Continued fromPage 2-13,No O/S LoadingfromHard Drive, Part 1NYRemove diskette

Quick Troubleshooting Guide 2-1514. No O/S Loading from Hard Drive, Part 3Run SCANDISK,check for badsectors.Can badsectorsbe fixed?YNSystemfiles on ha

2-16 Troubleshooting Flowcharts15. No O/S Loading from Diskette DriveO/S not loadingfrom diskette driveNon-SystemDisk message?NNYDiskettedrive boot or

Quick Troubleshooting Guide 2-1716. No O/S Loading from CD-ROM DriveNo O/S Loadingfrom CD-ROMdriveCD in drive?NBootingfrom anotherdevice?YCorrect boot

2-18 Troubleshooting Flowcharts17. No O/S Loading from NetworkNo O/S loadingfrom networkF12prompt duringPOST?NBoot ordercorrect ?YCorrect boot order.(

CONTENTSPrefaceSymbols and Conventions ...ixTechnicia

Quick Troubleshooting Guide 2-1918. Non-Functioning DeviceTurn off power, disconnectpower cord, and open thecomputer.Fix or replacebroken item.Go to P

Quick Troubleshooting Guide A-1appendixAFURTHER TROUBLESHOOTINGPreliminary ChecklistThis section describes some simple, preliminary tests and guidelin

A-2 Further TroubleshootingSolving Minor ProblemsProblem Possible SolutionComputer will not turn on. 1. Ensure computer is properly connected to an ex

Quick Troubleshooting Guide A-3Diskette DriveProblem Possible SolutionDiskette drive light stays on. 1. Diskette is damaged. In Windows 95 or 98, run

A-4 Further TroubleshootingDisplayProblem Possible SolutionScreen is blank 1. Monitor is not turned on and the monitor light is not on. Turn onthe mon

Quick Troubleshooting Guide A-5Display Problems ContinuedProblem Possible SolutionThe picture is broken up; it rolls,jitters, or blinks.1. Enure the

A-6 Further TroubleshootingHard DriveThis section identifies some quick checks for hard drive-related problems.The information provided by the diagnos

Quick Troubleshooting Guide A-7Hardware InstallationYou may need to reconfigure the computer when you add or remove hardware, such as anadditional dis

A-8 Further TroubleshootingCD-ROMProblem Possible SolutionCannot read compact disc. 1. CD is not properly seated in the drive. Eject the CD, correctly

Quick Troubleshooting Guide A-9MemoryProblem Possible SolutionSystem won't boot or does notfunction properly after installingadditional memory mo

Hard Drive... a-6Hardware Installatio

A-10 Further TroubleshootingNetworkSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not dis

Quick Troubleshooting Guide A-11Network Problem ContinuedProblem Possible SolutionNetwork controller stoppedworking when an expansionboard was added

A-12 Further TroubleshootingResolving Audio Hardware ConflictsHardware conflicts occur when two or more peripheral devices contend for the same signal

Quick Troubleshooting Guide B-1appendixBPOST ERROR MESSAGESAn error message results if the Power-On Self-Test (POST) encounters a problem. This test r

B-2 POST Error MessagesPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action164-Memory Size Error 2S Memory configurat

Quick Troubleshooting Guide B-3POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action301-Keyboard Error None Keyboard f

B-4 POST Error MessagesPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action601-Diskette ControllerErrorNone Diskette

Quick Troubleshooting Guide B-5POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action914-Hood Lock Coil is notConnected

B-6 POST Error MessagesPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1720-SMART Hard DriveDetects Imminent Fail

Quick Troubleshooting Guide B-7POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1781-Disk 1 Failure None Hard driv

Preface ixprefaceABOUT THIS GUIDEThis Troubleshooting Guide can be used for reference when servicing the Compaq Deskpro 2000Series of Personal Compute

B-8 POST Error MessagesPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1791-Disk 1 Failure None Hard drive error

Quick Troubleshooting Guide B-9POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1800-Temperature Alert None Intern

B-10 POST Error MessagesPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended ActionFlashing Power and HardDrive Green LEDsNo

PrefaceLocating Additional InformationThe following documentation is available to support these products:User DocumentationTechnical Training GuidesCo

QTG ORDERING INFORMATIONTo order additional copies of the Quick Troubleshooting Guide, use the following part numbers:Part Number Description153837-00

Quick Troubleshooting Guide 1-1chapter1GENERAL SERVICE INFORMATIONThe information in this book was prepared for the Compaq Deskpro 2000 Series of Pers

1-2 General Service InformationClearing CMOS 1. Turn off the computer and any peripheral devices that are connected to it. 2. Disconnect the power