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Troubleshooting 11-1
Chapter 11
Troubleshooting
This chapter contains troubleshooting tips for the system management console
hardware and software. Sections in this chapter are:
• Troubleshooting Chart
• Changing Baud Rates: System with Multiple Console Lines
• Changing Baud Rates: System with Single Console Line
• Changing the Internet Explorer Proxy Setting
• Starting the ConsoleWorks Services
• Configuring the SMC System to Restart After a Power Failure
• Setting the Path Variable
- AlphaServer GS80/160/320 1
- Contents 5
- Chapter 8 ConsoleWorks 7
- Part 4 Troubleshooting 8
- Chapter 11 Troubleshooting 8
- Appendix E SMC Hard Disk 10
- Examples 10
- Intended Audience 15
- Document Structure 15
- Documentation Titles 16
- Information on the Internet 17
- Overview of the 19
- System Management Console 19
- Chapter 1 21
- Overview 21
- PK-2702-00 22
- 1.2 How to Use This Manual 24
- Installing the 25
- Chapter 2 27
- Before You Begin 27
- 2.1 Installation Kit 28
- 2.2 Installation Sequence 30
- Chapter 3 31
- Multiple Serial Console Lines 31
- 3.1 Set Up the SMC 32
- Figure 3–4 Network Adapter 2 35
- 3.3.2 Record the Connections 38
- 3.3.3 Dress the Cables 39
- Figure 3–8 Network Adapter 1 40
- Chapter 4 43
- One Serial Console Line 43
- 4.1 Set Up the SMC 44
- Figure 4–3 COM1 Port 46
- Figure 4–5 Network Adapter 1 48
- 4.4 Check the COM1 Settings 50
- Chapter 5 53
- Configuring the SMC Software 53
- Figure5–2 TimeZoneTab 55
- Figure 5–4 Network Dialog Box 58
- 5.2.5 Bind the Protocol 64
- 5.4 Configure Outlook Express 68
- 5.6.2 Create the Database 74
- PK-1783-00 75
- 5.6.3 Verify the Connection 76
- SMC system 78
- 5.7.2 Test the Connection 80
- Figure 5–23 Telnet Window 81
- Chapter 6 87
- 6.1 Set Up the Modem 88
- Figure 6–2 Modem Detected 89
- Edition and WinVNC 90
- 6.2.2 WinVNC 92
- Using the 93
- Chapter 7 95
- Getting Started with the 95
- 7.1 Logging on to the SMC 96
- 7.2 Using the SMC Locally 98
- Table 7–1 SMC Desktop Icons 99
- 7.3 Using the SMC Remotely 100
- 7.4 Keep in Mind 102
- Chapter 8 103
- ConsoleWorks 103
- 8.1 Starting ConsoleWorks 104
- 8.2 Overview of ConsoleWorks 106
- 8.3 ConsoleWorks Screen 108
- 8.4 Managing Consoles 110
- Figure 8–6 Security Warning 112
- Figure 8–8 TDI Certificate 114
- 8.4.2 Deleting a Console 116
- 8.4.3 Adding a Console 118
- 8.4.4 Renaming a Console 122
- 8.5.1 Adding an Event 126
- 8.5.3 Enabling an Action 130
- 8.5.4 Adding a Scan 134
- 8.5.6 Expunging Events 138
- 8.6 Managing Users 140
- 8.6.1 Adding a User 142
- Figure 8–28 user_name Screen 143
- 8.6.4 Adding a Profile 148
- 8.6.5 Modifying a Profile 150
- 8.7.1 Viewing a Log File 154
- 8.7.2 Deleting Log Files 156
- 8.7.3 Mailing a Log File 158
- 8.8 Saving the Configuration 160
- Chapter 9 165
- Compaq AlphaServer Partition 165
- 9.1 Starting CAPM 166
- 9.2 Overview of CAPM 168
- 9.3 Partition Maps 170
- 9.4.2 Adding a Hard Partition 178
- Partitioning Options 188
- 9.5.1 Basic Soft Partitioning 190
- 9.5.2 Adding a Soft Partition 192
- 9.6 Managing CAPM Files 200
- Chapter 10 203
- 10.1 SettingUptheGCU 204
- Figure 10–2 Accounts Tab 206
- Figure 10–3 Applications Tab 208
- 10.2 Using the GCU 210
- Troubleshooting 213
- Chapter 11 215
- 11.1 Troubleshooting Chart 216
- Console Lines 222
- Console Line 228
- Power Failure 236
- Environment in the Value box 238
- Appendix A 241
- Using the SMC Software CD 241
- Appendix B 243
- GS160/320 System 243
- System to the GS160/320 244
- PK-1724-00 245
- PK-1767-00 246
- PK-1768-00 248
- PK-1740-00 249
- PK-1726-00 250
- PK-1769-00 252
- Figure B–8 Network Adapter 2 253
- PK-1770A-00 255
- B.6.2 Record the Connections 256
- B.6.3 Dress the Cable 257
- Appendix C 259
- GS80 System 259
- System to the GS80 260
- PK-1791-00 265
- Figure C–6 GS80 AC Input Box 266
- Figure C–8 Network Adapter 2 269
- PK-1770-00 271
- C.6.2 Record the Connections 272
- Appendix D 273
- D.2 MAIL.BAT and MAIL.PL 274
- D.3 Verification and Testing 275
- Appendix E 283
- SMC Hard Disk 283
- Figure E–1 C Partition 284
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