Compaq Armada 1120T Guia de Resolução de Problemas

NoticeThe information in this guide is subject to change without notice.Compaq Computer Corporation shall not be liable for technical or editorialerro

Status Panel LightsThe status panel lights are shown in the following figure and areidentified in this section:[1] Power/standby[2] Battery charge[3]

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<&

4. Disconnect the integrated optical trackball assembly from the system board by pulling upward on the trackball assembly (Figure 5-36).5. To replac

7. Replace the battery pack and reconnect the AC power.Diskette Drive This section contains removal and replacement procedures for the followingdisket

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<&

Removing the Diskette Drive from the Diskette Drive Bracket1. Remove the diskette drive from the system chassis. Refer to "Removing the Diskett

3. Separate the diskette drive from the bracket (Figure 5-41).4. To replace the diskette drive into the bracket, reverse the previous steps.Replacin

1. Replace the diskette drive into the diskette drive bracket. Use the four screws to secure the diskette drive to the bracket.NOTE: When replacing

installed (Section 5.3). 2. Remove the memory expansion board, if installed (Section 5.6). 3. On the rear of the computer, use a 3/16 hex socket w

twist the cable itself while it is seated in the ZIF connector.>>>>>>>>>>>>>>>>>>>>>>

12. Remove the left clutch ground clip from the system chassis (Figure 5-47).11. Remove the two keyboard ground clips from the chassis (Figure 5-46

System Design This section provides an overview of the system design.System Board and ProcessorThe OPTi-designed Viper-N Chipset provides PCI bus, ISA

13. Remove the five screws from the system board and the two screws from the battery contact (Figure 5-48).

14. From the front of the computer, tilt the system board up, then lift the system board out of the system chassis (Figure 5-49).At this time, remo

16. To replace the system board, reverse the previous steps.>>>>>>>>>>>>>>>>>>>>>>&g

IMPORTANT: When replacing the system board, the screws must be replaced as follows:1. Install screws [1] and [2] on the system board before

2. Remove the keyboard assembly (Section 5.7).3. Remove the system board (Section 5.13).4. Remove the two screws of the PC Card rails from the bottom

1. Remove the PC Card clip. Refer to "Removing the PC Card Clip" in this section.2. Using the connector removal tool, compress the set of

installed (Section 5.3).2. Remove the keyboard assembly (Section 5.7).3. Remove the PC Card ejection lever pin from the system chassis (Figure 5-

5. Remove the bottom PC Card ejection lever from the boss on the CPU base Figure 5-57).6. To replace the PC Card ejection levers and pin, reverse th

To remove the top PC Card door and spring, follow these steps:1. Turn the computer off and remove all external devices, including the battery pack a

2. Install the PC Card door, making sure the spring is placed between the notch [1] and the rib [2] (Figure 5-60).

Computer Design Overview This section presents a brief design overview of the computer. See Chapter3 for an overview of the system unit and the displa

Bottom PC Card (PCMCIA) Door and SpringThe bottom PC Card door and spring are located on the CPU base. To removethe bottom PC Card door and spring, fo

To replace the bottom PC Card spring and door, follow these steps:1. Install the PC Card spring on the door post, making sure the bent arm of the sp

System Chassis To remove the system chassis, follow these steps: 1. Turn the computer off and remove all external devices, including the battery pa

8. Remove the display assembly from the system unit module (Figure 5-65). 9. Slide the trough at the rear of the CPU base to the right, then lift up

10. Remove the PC Card ejection levers and pin (Section 5.15).11. Remove the system chassis by gently separating it from the CPU base and lifting o

12. To replace the system chassis, reverse the previous steps, being sure to achieve proper alignment by fitting the two slots in the chassis ov

5. To replace the battery shield clip, reverse the previous steps.Removing and Replacing the Lock Provision PlateTo remove the lock provision plate, f

4. To replace the lock provision plate, reverse the previous steps.Attaching the Anti-Skid PadsIf replacing the CPU base, two anti-skid pads for the b

o Bezelo Latcheso Inverter boardRemoving and Replacing the Display BezelTo remove the display bezel, follow these steps:1. Turn the computer off and r

6. To replace the bezel, reverse the previous steps.>>>>>>>>>>>>>>>>>>>>>>>>&g

Chapter 2 - TroubleshootingIntroduction This chapter contains troubleshooting information for the computer. Thebasic steps in troubleshooting include:

6. Remove the display latch spring from the latch (Figure 5-74).

Replacing the Display Enclosure Springs and LatchesTo replace the display springs and latches, follow these steps:1. Hook the display latch spring on

Removing the Display Inverter Board from the CSTN (10.4 in) Display>>>>>>>>>>>>>>>>>>>>>

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<&

Removing the Display Inverter Board from the CTFT (10.4 in) Display>>>>>>>>>>>>>>>>>>>>>

To remove the inverter board for the CTFT (10.4 in) Display, follow thesesteps:1. Turn the computer off and remove all external devices, including the

that the battery pack is removed from the computer before beginningreplacement procedures. Failure to disconnect power could result inserious injury o

These steps must be followed whenever replacing any component in thedisplay assembly because of high susceptibility to electrostaticdischarge, which w

The ZIF connector and its attached cable can be damaged easily. Handleonly the connector slide when disconnecting the ZIF connector. Never pullor twis

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<&

computer, the problem could be with the external device or its cable. Isolate the problem by running POST with and without the extern

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<&

12. Carefully remove the CSTN (10.4 in) panel, display cable, and shield from the display enclosure (Figure 5-86).>>>>>>>>&

14. Lay the CSTN (10.4 in) panel face down on a clean surface.15. Slide the display shield off the panel (Figure 5-88).

16. Disconnect the display cable from the connector on the back of the CSTN (10.4 in) panel (Figure 5-89).17. Lift the display ground cable out of

Replacing the Display Ground Cable, Display Cable, Shield, and the CSTN(10.4 in) PanelTo replace the display ground cable, display cable, shield, and

3. Slightly lift the tabs on the left side of the display shield and slide the shield onto the CSTN (10.4 in) panel. Ensure that the LIF connector

4. Place the display shield tabs in the indentations on the sides of the CSTN (10.4 in) panel (Figure 5-94). 5. Align the CSTN (10.4 in) panel, di

6. Connect the display cable and the backlight cable to the inverter board (Section 5.19). 7. Replace the inverter board (Section 5.19). 8. Replac

10. Carefully insert the end of the display ground cable into the ZIF connector slide on the system board.IMPORTANT: Ensure that the ZIF connector

o Display panelo Display cableo Shieldo Display ground cableRemoving the CTFT (10.4 in) Display PanelTo remove the CTFT (10.4 in) panel, follow these

o Boot memory testo Keyboard numlocko Boot sequenceo Boot displayo Serial port settingso Parallel port settingso Power-on passwordo Diskette drive boo

NOTE: The inverter board of the CTFT (10.4 in) display fits partially behind the display. Loosen the screws on the display to slide the inve

9. Remove the display cable from the connector on the back of the panel by pulling upward on the tabs on the back of the connector (Figure 5-10

10. The CTFT display cable is disconnected by pulling upward on the tabs on the back of the connector.Replacing the CTFT (10.4 in) Display Panel>

NOTE: A replacement panel has a diaper, or shield, preinstalled on the back. The panel may be installed optionally on either a Contura 400 o

3. Remove the keyboard assembly (Section 5.7).>>>>>>>>>>>>>>>>>>>>>>>>>>

The ZIF connector and its attached cable can be damaged easily. Handleonly the connector slide when disconnecting the ZIF connector. Never pullor twis

7. Ensure that the cable has been seated evenly and that the white line on the cable is level.8. Replace the keyboard assembly (Section 5.7).Removin

8. Lift the display shield up and away from the display enclosure (Figure 5-107).

9. To replace the display shield, reverse the previous steps.Removing and Replacing the Display Ground CableTo remove the display ground cable, follow

10. Lift the display ground cable out of the display enclosure (Figure 5-109).

o Power Management Enabled While on Batteryo Conservation Level Mediumo Low-Battery Warning Beeps Enabledo External Energy Saving Monitor Disabled>

11. To replace the display ground cable, reverse the previous steps.Display Enclosure This section provides replacement procedures for the display enc

6. Lift up both ends of the ZIF connector slide simultaneously [1], carefully opening the slide [2] (Figure 5-111). 7. Lift the display cable out

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<&

11. Lift the display assembly off the system unit module (Figure 5-114).12. Position the display assembly topside up.13. Remove the display bezel (Sec

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>&l

21. Replace the display ground cable, the LCD panel, the shield, and the display cable into the display enclosure as follows: o If replacing a C

27. Align the clutches with the system unit module, ensuring that the display ground cable and the display cable are positioned on top of the sy

28. Replace the four rear clutch screws (Figure 5-119).29. Open the display to a 90-degree angle (Figure 5-120).

30. Connect the display ground cable [1] to the flex ground bracket above the serial port connector between the system board and the system chas

33. Ensure that the cable has been seated evenly and that the white line on the cable is level.34. Replace the right clutch ground clip located bet

The next time you press F10 (after POST) to run Computer Setup, a passwordprompt appears on the screen. If you enter the password incorrectly, youare

35. Replace the keyboard assembly (Section 5.7).36. Replace the tilt feet (Section 5.5).37. Replace the handle bracket (Section 5.4).Clutches and Grou

4. Remove the right clutch ground clip located between the clutch and the CPU base (Figure 5-125).5. To replace the clutch ground clips, reverse the

3. Remove the tilt feet from each side of the computer (Section 5.5).>>>>>>>>>>>>>>>>>>>>

9. Using a Torx T8 or slotted driver, remove the four clutch screws on the rear of the system unit module (Figure 5-128).

10. Lift the display assembly off the system unit module (Figure 5-129).11. Place the display assembly topside up.12. Remove the display bezel (Sectio

15. Slide the clutches out of the display enclosure.16. To replace the clutches, reverse the previous steps.IMPORTANT: When replacing the display clut

Chapter 6 - Compaq UtilitiesIntroduction This chapter describes Computer Setup, a Compaq utility that can behelpful when servicing the Compaq Armada 1

If you select to disable the low-battery warning beeps, a low-batterycondition will be indicated only by a blinking battery light. If youdisable Power

If you forget the setup password, you cannot change the systemconfiguration until the computer memory is cleared of the password. Referto Section 2.2

o Diskette drive boot abilityDisabling these devices prevents the unauthorized transfer of data usingthe devices. To reenable a device, deselect the D

o PC Card slotso Diskette driveDisabling these devices prevents the unauthorized transfer of data usingthe devices. To reenable a device, deselect the

Chapter 7 - SpecificationsIntroduction This chapter provides physical and performance specifications for thefollowing:o Computero Displayo Hard drives

Operating 50oF to 95oF 10oC to 35oC Nonoperating -4oF to 140oF -20oC to 60oC-----------------------

---------------------------------------------------------------------------Contrast Ratio 100:1----------------------------------------------

---------------------------------------------------------------------------Logical Configuration: Cylinders 1579 Data Heads

Environmental Requirements: Operating temperatures 50oF to 104oF 10oC to 40oC Storage temperatures No time limit

IRQ8 Real-Time Clock (MSIO)IRQ9 Available for useIRQ10 Available for useIRQ11

040 - 043 Counter/Timer Registers044 - 05F Unused060 Keyboard Data061

0FC - 0FF Unused100 - 101 Unused103 - 16F Unused170 - 177 Hard Drive Secon

3B0 - 3BB Cirrus Logic Video Controller3BC - 3BE LPT3 and High Speed Parallel Port Registers3BF

Appendix A - Connector Pin AssignmentsThis appendix contains the pin assignments for all external connectors.Table A-1. Parallel Connector============

Table 2-1. Warning Messages===========================================================================Message Description=======

10 Acknowledge * 11 Busy 12 Paper Out 13 Select 14 Auto Linefeed * 15 Error * 16 Initialize Printer

Table A-2. Serial Connector===========================================================================Pin Signal===============================

Table A-3. Keyboard/Mouse Connector===========================================================================Pin Signal=======================

Table A-4. External VGA Monitor Connector===========================================================================Pin Signal=================

Table A-5. PC Card (PCMCIA) Connector===========================================================================Pin Signal=====================

---------------------------------------------------------------------------Pin Signal----------------------------------------------------------

---------------------------------------------------------------------------Pin Signal----------------------------------------------------------

Appendix B - Power Cord Set Requirements2-Conductor Power Cord SetThe wide-range input feature of your computer permits it to operate fromany line vol

Japan JIS 3The Netherlands KEMA 1Norway NEMKO

PrefaceThis Maintenance and Service guide is a troubleshooting guide that can beused for reference when servicing the Compaq Armada 1100 Family ofPers

Table 2-2. Fatal Error Messages===========================================================================Message Description

The following table lists some of the Fatal Error beep codes, along withthe beep sequence (short, long, pause) and the meaning of the beeps.Table 2-3.

Compaq Diagnostics Run the Compaq Diagnostics utilities diskette when you want to view ortest system information and installed or connected devices. T

9. Select one of the following from the Test Option menu: o Quick Check Diagnostics. Runs a quick, general test on each device with a minimal

RemotePaqThis utility is only available in certain geographical areas and requiresa modem. It allows a Compaq reseller or service provider to automati

113 - xx Protected mode test failed---------------------------------------------------------------------------114 - 01 Speaker tes

Table 2-7. Parallel Printer Test Error Codes===========================================================================Error Code Description

Table 2-9. Serial Test Error Codes===========================================================================Error Code Description Recom

Table 2-11. Video Test Error Codes===========================================================================Error Code Description Recom

---------------------------------------------------------------------------Error Code Description Recommended Action---------------------

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---------------------------------------------------------------------------Error Code Description Recommended Action---------------------

Table 2-12. Audio Test Error Codes===========================================================================Error Code Description Recom

Solving Audio ProblemsSome common audio problems and solutions are listed in the followingtable.Table 2-14. Solving Audio Problems====================

Solving Battery and Battery Gauge ProblemsSome common causes and solutions for battery problems are listed in thefollowing table. The "Solving Po

---------------------------------------------------------------------------Problem Probable Cause Solution(s)--------------

---------------------------------------------------------------------------Battery pack Power management is Enable power managementop

Solving Diskette and Diskette Drive ProblemsSome common causes and solutions for diskette and diskette drive problemsare listed in the following table

Solving Hard Drive ProblemsSome common causes and solutions for hard drive problems are listed in thefollowing table.>>>>>>>>&

Solving Keyboard/Numeric Keypad ProblemsSome common causes and solutions for keyboard/numeric keypad problems arelisted in the following table.Table 2

Solving Memory ProblemsSome common causes and solutions for memory problems are listed in thefollowing table.Table 2-21. Solving Memory Problems======

Chapter 1 - Product DescriptionComputer Features and Models The Compaq Armada 1100 Family of Personal Computers is a line offull-featured, Pentium-bas

Solving PC Card ProblemsSome common causes and solutions for PC Card problems are listed in thefollowing table.Table 2-22. Solving PC Card Problems===

---------------------------------------------------------------------------PC Card modem, fax, Card is not fully Ensure the card isor netw

Solving Power ProblemsAlso see "Solving Battery and Battery Gauge Problems" in this chapter.Table 2-23. Solving Power Problems==============

Measuring Power SignalsThe following power signals can be measured on the top side of the PCA.========================================================

Printer prints Correct printer drivers Refer to the printergarbled are not installed. documentation to Installinform

Table 2-25. Solving Screen Problems===========================================================================Problem Probable Cause

Solving Software Application ProblemsMost software application or installation problems occur as a result ofone or more of the following:o The applica

Chapter 3 - Illustrated PartsIntroduction This chapter provides an illustrated parts breakdown and a reference forspare part numbers for the Compaq Ar

System Unit Module Overview The system unit module (Figure 3-2) contains the following majorcomponents:o Hard drive - The hard drive mounts to the sys

Display Assembly Overview All display assemblies (Figure 3-3) include the following replaceableparts:o Bezelo Enclosure latcheso Liquid crystal displa

Models The Compaq Armada 1100 Family of Personal Computers is available in themodels shown in Table 1-1.Table 1-1. Compaq Armada 1100 Family Models===

The display ground cable connects to the display shield on one end, andthe other end clips to the flex ground bracket located above the serialport bet

Table 3-1. System Unit Module===========================================================================Description Spare Part Number

- with 75 MHz a. heatspreader plate processor 262406-001 b. diskette drive and hard

Color STN (10.4 in) Display Assembly Parts Table 3-2. CSTN (10.4 in) Display Assembly=================================================================

6. Display enclosure 189245-001 Includes: left and right latches,

Table 3-3. CTFT (10.4 in) Display Assembly=========================================================================== Spare Pa

Keyboards Table 3-4. Armada 1100 Notebook Keyboards===========================================================================Description

10. Swedish/Finnish 147875-010 *---------------------------------------------------------------------------11. Swiss

3. Enhanced III - German 140536-104 * 4. Enhanced III - French 140536-105 * 5. Enhanced III - Italian 140536

Cables Table 3-6. Cables===========================================================================Description Spare Part Number=

Security FeaturesThe computer has the following security features:o Ability to secure the computer to an immovable object with an optional cable lock

AC Adapter and Power Cord Table 3-7. AC Adapter and Power Cord===========================================================================Description

Memory Expansion Boards Table 3-8. Memory Boards===========================================================================Description

Slipcase Table 3-9. Slipcase===========================================================================Description Spare Part Num

Miscellaneous CPU Kits Table 3-11. Miscellaneous CPU Kits===========================================================================Description

Computer Miscellaneous Screws Kit Table 3-12a. Computer Miscellaneous Screws Kit Contents and Use=====================================================

Type:Where Used: Trackball assembly to baseDrive: SL/T8Quantity Required: 2-----------------------------------------------

Documentation Table 3-13. Documentation===========================================================================Description

Chapter 4 - Removal and Replacement PreliminariesIntroduction This chapter provides general service information for the Compaq Armada1100 Family of Pe

Many electronic components are sensitive to ESD. Circuitry design andstructure determine the degree of sensitivity. The following properpackaging and

Grounding WorkstationsTo prevent static damage at the workstation, use the followingprecautions:o Cover the workstation with approved static-dissipati

AC AdapterThe AC adapter supplies DC voltage to the system converter to operateand/or charge the installed battery pack. The adapter provides sufficie

o Conductive table-top workstations with ground cord of 1 megohm of resistanceo Static dissipative table or floor mats with hard tie to groundo Field

Chapter 5 - Computer Removal and Replacement ProceduresIntroduction This chapter provides complete removal and replacement procedures for thecomputer.

5.4 |-- Handle bracket |5.5 |-- Tilt |5.6 |-- Memory expansion board |5.7 |-- Keyboard assembly | |-- Keyboard | |-- CPU c

Preparing the Computer >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

5. Disconnect the AC Adapter power cord from the computer (Figure 5-3). 6. Eject the diskette (Figure 5-3). 7. Open the battery compartment by liftin

8. Remove the battery pack (Figure 5-5).

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<&

Handle Bracket This procedure is necessary if replacing the handle bracket or ifseparating the display assembly from the system unit module.Removing t

6. To install the handle bracket, reverse the previous steps. Discard the old screws and replace with new screws.Tilt Feet This procedure is necessa

4. To install the tilt foot, reverse the previous steps. Discard the old screws and replace with new screws.Memory Expansion Board This section cont

Rear ComponentsThe rear components are shown in the following figure and identified inthis section:[1] Power connector[2] Parallel connector[3] Serial

Removing and Replacing the Memory Compartment CoverTo remove the memory compartment cover, follow these steps:1. Turn the computer off and remove all

4. To replace the memory compartment cover, reverse the previous steps.Removing the Memory Expansion BoardTo remove the memory expansion board, follow

3. Replace the memory compartment cover. Refer to "Removing and Replacing the Memory Compartment Cover" in this section.Keyboard Assembly

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>&l

5. Using the case utility tool, lift up the outside rear corners of the keyboard assembly to release the keyboard snaps [1], and tilt the keyboard

6. Remove the keyboard assembly by lifting it up [1] and off the front of the computer [2] (Figure 5-17).7. Position the display to a 90-degree angl

Removing the CPU CoverTo remove the CPU cover for replacement, follow these steps.1. Remove the keyboard assembly from the computer. Refer to "Re

5. To replace the CPU cover, reverse the previous steps.IMPORTANT: A set of warning labels can be ordered as a spare parts kit (spare part n

Replacing the Top PC Card (PCMCIA) Door and SpringTo replace the top PC Card door and spring to the keyboard assembly, followthese steps:1. Install th

2. Install the PC Card door, ensuring that the spring is placed between the post [1] and the rib [2] (Figure 5-22).Replacing the Keyboard AssemblyTo

Bottom ComponentsThe bottom external components are shown in the following figure and areidentified in this section:[1] Battery compartment[2] Memory

2. Angle the front end of the keyboard assembly into place at the front edge of the system unit module.3. Ensure that the front plastic seams of the

Battery Compartment Components This section contains removal procedures for the following batterycompartment components:o Battery compartmento Anti-sk

4. To replace the battery compartment, reverse the previous steps.Attaching the Anti-Skid PadsIf installing a new battery compartment, two anti-skid p

Removing the Battery Release Spring and ButtonTo remove the battery release spring and button, follow these steps:1. Turn the computer off and remove

4. Rotate the battery release button counterclockwise, until it bows slightly, and lift it up to clear the hook on the computer base (Figure 5-28)

4. Grasp the hard drive bracket and slide it toward the front of the computer to disconnect the hard drive from the system board . Then lift it

Removing the Hard Drive Bracket1. Remove the keyboard assembly (Section 5.7).2. Remove the hard drive and bracket. Refer to "Removing the Hard Dr

2. Replace the screw that connects the hard drive and bracket to the system chassis (Figure 5-33).

Real-Time Clock Battery To remove the real-time clock battery, follow these steps:1. Turn the computer off and remove all external devices, including