Compaq AMC20493-KT5 Guia de Resolução de Problemas

bReference GuideCompaq Notebook SeriesDocument Part Number: 319954-001November 2003This guide explains how to set up, operate, maintain, and troublesh

x Reference GuideContentsHeat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6Infrared Problems . . . . . . . . . . . . . .

TroubleshootingReference Guide 6–23Configuring Your NotebookThe BIOS Setup utility helps you configure your notebook operation.To Run the BIOS Setup U

6–24 Reference GuideTroubleshootingMain MenuSetting Description DefaultBIOS Revision Shows the current BIOS version.Detected automaticallySystem Time

TroubleshootingReference Guide 6–25System Devices MenuSetting Description DefaultVideo Display DeviceSets whether the built-in display automatically s

6–26 Reference GuideTroubleshootingSet Administrator PasswordPress enter to set, change, or clear the administrator password, which protects BIOS Setu

TroubleshootingReference Guide 6–27 Exit MenuSetting Description DefaultSave Changes and ExitSaves Setup changes, then exits and reboots.Discard Chang

6–28 Reference GuideTroubleshootingTo Change Video Memory Settings Using BIOS Setup UtilityThe notebook comes with either 32 MB or 16 MB of video memo

TroubleshootingReference Guide 6–29Please refer to Microsoft operating system (OS) documentation and Web site for specific information regarding: Rep

6–30 Reference GuideTroubleshootingTo restore the notebook to a previous date and time when it was functioning optimally:1. Select Start > Help &am

TroubleshootingReference Guide 6–31OS CD ReinstallIf other recovery efforts do not successfully repair the notebook, you can reinstall the operating s

6–32 Reference GuideTroubleshooting11. Select Format the partition using the NTFS file system (Quick) and press enter. A caution is displayed that for

ContentsReference Guide xiExposure to Radio Frequency Radiation . . . . . . . . . 7–19Wireless Notice . . . . . . . . . . . . . . . . . . . . . . . .

Reference Guide 7–17Reference InformationModem Reference InformationYou can customize the operation of the modem using AT commands and S-registers. Yo

7–2 Reference GuideReference InformationConexant AT Commands (Advanced Users Only)Command (Conexant)AGo off-hook and attempt to answer a call.A/ Re-ex

Reference InformationReference Guide 7–3On0=go online, 1=go online and initiate retrain sequence.P Force pulse dialing.Qn0=enable result codes to DTE

7–4 Reference GuideReference Information+DS=a,b,c,dControls V.42 bis data compression function (b, c, and d are optional): a sets direction(s) of dat

Reference InformationReference Guide 7–5+ESA=a,b,c,d,e,f,g,hControls operation of synchronous access mode: a=0 specifies that in transparent sub-mode,

7–6 Reference GuideReference Information+ILRR=nReport local port rate: 0=disable, 1=enable.+IPR=nSet data rate at which the modem accepts commands whe

Reference InformationReference Guide 7–7+PSS=n0=modems decide whether to use short startup procedures, 2=use full startup procedures on all subsequent

7–8 Reference GuideReference Information&T0 Terminate any test in progress.&T1 Initiate local analog loopback.&V Display current configura

Reference InformationReference Guide 7–9+MR=0 Disable reporting of modulation connection.+MR=1 Enable reporting of modulation connection (+MCR: and +M

7–10 Reference GuideReference Information+ER: aSelect error control protocol: NONE=error control not in use, LAPM=V.42 LAPM protocol, ALT=MNP.+ER=nErr

Reference Guide 1–11Getting Started withYour NotebookIdentifying Parts of the NotebookComponents included with the notebook may vary by geographical r

Reference InformationReference Guide 7–11FAX Class 1Command (Conexant)+FAE=nData/fax auto answer: 0=disable (default), 1=enable.+FAR=n0=disable adapti

7–12 Reference GuideReference InformationVoice CommandsCommand (Conexant)+FCLASS=8Select voice mode.+VDR=a,bSet report ring cadence and timing of RING

Reference InformationReference Guide 7–13+VSP=aDisable (a=0) or enable (a=1) speakerphone.+VTD=nSet beep duration (1 to 500 × 0.01 sec).+VTR Start voi

7–14 Reference GuideReference InformationS-Registers (Conexant)Register Function (Conexant) Range/Units DefaultS0Number of rings to auto-answer.0-255/

Reference InformationReference Guide 7–15Selected Result Codes (Conexant)Code Meaning 0OK1 CONNECT2 RING3 NO CARRIER4 ERROR5 CONNECT 12006 NO DIAL TON

7–16 Reference GuideReference InformationSafety InformationPower CordsThe power cord supplied with the notebook AC adapter should match the plug and v

Reference InformationReference Guide 7–17Battery Safety To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to

7–18 Reference GuideReference InformationLaser SafetyThe CD-ROM and DVD drives used with the notebook are certified as a Class 1 laser devices accordi

Reference InformationReference Guide 7–19 Avoid direct eye exposure to the infrared LED beam. Be aware that the beam is invisible light and cannot be

7–20 Reference GuideReference InformationWireless NoticeIn some environments, the use of wireless devices may be restricted. Such restrictions may app

1–2 Reference GuideGetting Started with Your NotebookFront Panel and Right Panel Components 1Main status lights (left to right): power mode, hard driv

Reference InformationReference Guide 7–21For more information, consult your dealer, an experienced radio/television technician, or the following bookl

7–22 Reference GuideReference InformationThe telephone company may make changes to its facilities, equipment, operations or procedures that could affe

Reference InformationReference Guide 7–23CanadaThis digital apparatus does not exceed the Class B limits for radio noise emissions from digital appara

7–24 Reference GuideReference InformationLe présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables au

Reference InformationReference Guide 7–25 EN 60950 (IEC 60950)—Product Safety EN 300 328-2 Technical requirements for 2.4-GHz radio equipment (WLAN)

7–26 Reference GuideReference InformationCet équipement a été reconnu conforme aux décisions du Conseil 99/5/EC relatives à la connexion pan-européenn

Reference InformationReference Guide 7–27JapanJapan Telecommunications ApprovalName of Equipment: AMC20493-KT5319954-001.book Page 27 Thursday, Febr

7–28 Reference GuideReference InformationKoreaTELEC approval number: D02-0005JPName of Equipment: T60H4242. 4DS 4319954-001.book Page 28 Thursday,

Reference InformationReference Guide 7–29New ZealandConexant AMC20493-KT5 Data Fax ModemPTC 211/02/071PTC200 General WarningThe grant of a Telepermit

7–30 Reference GuideReference InformationPTC200 7.5.2 (3) (4) Ringer SensitivityThis device may be subject to ringing or bell tinkle when certain othe

Getting Started with Your NotebookReference Guide 1–31Main status lights (left to right): power mode, hard drive activity, and battery 8CD-ROM, DVD, o

Reference InformationReference Guide 7–31RussiaBrazilEste equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferê

7–32 Reference GuideReference InformationManufacturer’s Name:Manufacturer’s Address:Hewlett-Packard Company, Personal Systems Group 19310 Pruneridge A

Reference InformationReference Guide 7–33Radio:Equipment Class 2EN 301 489-17: 2000 Specific conditions for wideband data HYPERLAN equipmentEN 300 328

Reference Guide Index–1Index1394 portconnecting 5–6location 1–4AAC adapterconnecting 1–11jack location 1–4, 1–5ad hoc network 4–9adjustingbrightness 2

Index–2 Reference GuideIndexbottom panel components 1–6brightness, adjusting 2–6buttonsClick 1–2, 1–3One-Touch 1–2, 1–3, 2–7on-off (on TouchPad) 1–2,

IndexReference Guide Index–3DVD drivecreating data disc 2–12creating movie disc 2–12inserting DVD 2–10location 1–2, 1–3playing movies 2–11removing DVD

Index–4 Reference GuideIndexLLAN (local area network)connection 4–5troubleshooting 6–8using a wireless adapter 4–6laser, safety information 7–18LED, s

IndexReference Guide Index–5LPT1 (parallel) 1–4, 1–5PS/2 1–2, 1–5serial port (COM1) 1–4USB 1–3, 1–4, 1–5powerbutton 1–2, 1–3, 1–13manage consumption a

Index–6 Reference GuideIndexscroll pad, location 1–2, 1–3securityattaching a cable 2–14locking the hard drive 2–15locking your notebook 2–13protecting

IndexReference Guide Index–7serial 6–18startup 6–19USB 6–19wireless 6–21turning offnotebook 2–2wireless network connection 4–11turning onnotebook 1–13

1–4 Reference GuideGetting Started with Your NotebookLeft Panel and Back Panel Components 1AC adapter jack9RJ-11 jack: connects the modem cable2Univer

Getting Started with Your NotebookReference Guide 1–5✎Your notebook is equipped with 2 antennas, which are located near the hinges on the base of the

1–6 Reference GuideGetting Started with Your NotebookBottom Panel Components ÄCAUTION: The FCC does not allow unauthorized Mini PCI devices to be used

Getting Started with Your NotebookReference Guide 1–71Hard drive4RAM (memory) cover2Battery latch5Docking port (select models only)3Mini PCI cover (no

1–8 Reference GuideGetting Started with Your NotebookStatus LightsThe notebook includes a number of status lights that report power and battery status

© 2003 Hewlett-Packard Development Company, L.P.Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countr

Getting Started with Your NotebookReference Guide 1–9The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks

1–10 Reference GuideGetting Started with Your NotebookSetting Up Your NotebookÅWARNING: To reduce the risk of serious injury, read the Safety & Co

Getting Started with Your NotebookReference Guide 1–11Step 2: Connect AC Power ÄCAUTION: Use only the AC adapter included with your notebook (or other

1–12 Reference GuideGetting Started with Your NotebookStep 3: Connect a Phone Line1. Make sure the telephone line is an analog line, sometimes called

Getting Started with Your NotebookReference Guide 1–13Step 4: Turn On the NotebookPress the power button above the left side of the keyboard. The note

1–14 Reference GuideGetting Started with Your NotebookStep 5: Set Up WindowsYour notebook has the Microsoft Windows operating system preinstalled on i

Reference Guide 2–12Basic OperationOperating Your NotebookYou can start and stop your notebook by using the power button. However, alternative methods

2–2 Reference GuideBasic OperationDefault Power SettingsYou can also customize the way these power modes work. See the “Battery Packs and Power Manage

Basic OperationReference Guide 2–3To Reset the NotebookOccasionally, Windows or the notebook may stop responding and you will not be able to turn off

2–4 Reference GuideBasic OperationTo Use the TouchPadThe TouchPad includes an on-off button so you can turn off the TouchPad to avoid moving the point

Reference Guide iiiSoftware Product LicenseAgreementYour Hewlett-Packard product contains software programs. CAREFULLY READ THIS LICENSE AGREEMENT BEF

Basic OperationReference Guide 2–5To Use the Tap to Click Function of the TouchPadThe Tap to Click function of your TouchPad is not enabled by default

2–6 Reference GuideBasic OperationTo Use the Function Hot KeysThe combination of the Fn key plus another key creates a hot key—a shortcut key sequence

Basic OperationReference Guide 2–7To Use the One-Touch ButtonsYour notebook includes 5 One-Touch buttons that can start any application or open a docu

2–8 Reference GuideBasic OperationTo Use the Windows and Applications KeysThe Windows key brings up the Windows Start menu. This is the same as select

Basic OperationReference Guide 2–9To Type Alternate Graphics Using the ALT GR KeyNon-U.S. keyboards have an ALT GR key to the right of the spacebar an

2–10 Reference GuideBasic OperationUsing CDs or DVDsTo Insert or Remove a CD or DVDÄCAUTION: Do not remove a CD or DVD while the notebook is reading i

Basic OperationReference Guide 2–11To Play DVD MoviesIf your notebook is equipped with a DVD or other DVD-readable drive, it also includes DVD player

2–12 Reference GuideBasic OperationTo Write to DVD MediaIf your notebook is equipped with a DVD+RW/R and CDRW combo drive, you must install Roxio Easy

Basic OperationReference Guide 2–13For complete protection, set passwords in Windows and through the BIOS Setup utility, see “Configuring Your Noteboo

2–14 Reference GuideBasic OperationTo Attach a Security CableYour notebook includes a built-in connector to secure the notebook with a cable and a loc

iv Reference GuideSoftware Product License AgreementOperating system and software applications by Microsoft are licensed to you under the Microsoft Li

Basic OperationReference Guide 2–15To Protect Against VirusesVirus-protection software can help protect the integrity of your data. This is especially

2–16 Reference GuideBasic OperationTaking Care of Your NotebookFollow these recommendations to maintain your notebook during everyday use and prevent

Basic OperationReference Guide 2–17To Safeguard Your Data Do not use a pointing device or activate any other device that interrupts operation while t

Reference Guide 3–13Battery Packs and PowerManagementManaging Power ConsumptionWhen you are running your notebook on battery power, you can maximize o

3–2 Reference GuideBattery Packs and Power ManagementHow the Notebook Manages Power AutomaticallyYour notebook enters Hibernation and Standby automati

Battery Packs and Power ManagementReference Guide 3–3To Change Timeout Settings and Create Power Schemes You can adjust the length of timeouts after w

3–4 Reference GuideBattery Packs and Power ManagementTo Check Battery StatusFrom the battery status light» Check the battery status light on the noteb

Battery Packs and Power ManagementReference Guide 3–5To Respond to a Low-Battery WarningThe notebook automatically alerts you when the battery power d

3–6 Reference GuideBattery Packs and Power ManagementTo Get the Most from Your Battery PacksFollow these suggestions to make your battery power last a

Battery Packs and Power ManagementReference Guide 3–7 To preserve the life of a battery pack, be sure to charge it regularly. If the notebook will b

Software Product License AgreementReference Guide vPRODUCT RECOVERY CD-ROM or DVD. If your HP product was shipped with a product recovery CD-ROM or DV

Reference Guide 4–14Modem and NetworkConnectionsUsing the ModemYou can connect your modem to a telephone line and communicate throughout the world. Yo

4–2 Reference GuideModem and Network ConnectionsTo Connect the ModemÄCAUTION: Your built-in modem may not work with multiple phone lines or a private

Modem and Network ConnectionsReference Guide 4–3Special Restrictions in Certain Countries Many countries impose a blackout period after a modem repea

4–4 Reference GuideModem and Network ConnectionsTo Change Your Modem SettingsThe modem is already set up to be compatible with telephone systems and m

Modem and Network ConnectionsReference Guide 4–5Connecting to a Local Area Network (LAN)You can connect to local area networks (LANs). LANs give you a

4–6 Reference GuideModem and Network ConnectionsUsing a Wireless LAN AdapterYour notebook model may include a wireless local area network (WLAN) adapt

Modem and Network ConnectionsReference Guide 4–7To use a wireless LAN connection:1. Verify that all drivers required by the WLAN adapter are installed

4–8 Reference GuideModem and Network ConnectionsMaking Wireless Network Connections (Select Models Only)If your notebook includes a wireless on-off bu

Modem and Network ConnectionsReference Guide 4–9To Prepare for ConnectionsBefore you can connect your notebook to an existing 802.11 wireless network,

4–10 Reference GuideModem and Network Connections4. Type a name for the new network.5. If you want to use encrypted communication, clear the automatic

vi Reference GuideSoftware Product License AgreementU.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard comme

Modem and Network ConnectionsReference Guide 4–11Turning On Communication and Making a ConnectionIf your notebook has wireless 802.11 capabilities, th

Reference Guide 5–15Add-On DevicesConnecting External DevicesTo Insert or Remove a PC CardThe notebook PC Card slot supports standard Type II and Type

5–2 Reference GuideAdd-On DevicesRemoving a PC CardÄCAUTION: Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon

Add-On DevicesReference Guide 5–3To Connect an Audio DeviceYou can plug in an external microphone, external speakers, or headphones. In addition, if y

5–4 Reference GuideAdd-On DevicesTo Use an External MonitorConnecting an External Monitor1. Plug a standard 4-pin S-Video cable to the S-Video out jac

Add-On DevicesReference Guide 5–5Using Dual Display ModeYou can extend your desktop by connecting an external monitor to your notebook.1. Select Start

5–6 Reference GuideAdd-On DevicesTo Connect a 1394 Device (Select Models Only)If your notebook has a 1394 port (also known as FireWire), you can use i

Add-On DevicesReference Guide 5–7Using the Infrared Port Make sure the infrared port of your notebook and the infrared port of the device with which

5–8 Reference GuideAdd-On DevicesTo Use a Port Replicator (Select Models Only)A port replicator provides your notebook with external connections that

Add-On DevicesReference Guide 5–93. Align the notebook with the locator posts on the port replicator.4. Press the notebook down until it snaps into pl

Reference Guide viiContentsSoftware Product License Agreement1 Getting Started with Your NotebookIdentifying Parts of the Notebook . . . . . . . . .

5–10 Reference GuideAdd-On DevicesTo Undock from the Port Replicator1. Press down the undock button on the right side of the port replicator.2. Lift t

Add-On DevicesReference Guide 5–11Installing Additional RAM (Memory)The notebook has 2 slots that hold 2 RAM modules. At least one slot contains a RAM

5–12 Reference GuideAdd-On Devices7. Replace the cover.8. Insert the battery pack. 319954-001.book Page 12 Thursday, February 3, 2005 3:03 PM

Add-On DevicesReference Guide 5–13To Remove a RAM Expansion ModuleYou may want to remove a RAM module so you can install a larger one. You will need a

5–14 Reference GuideAdd-On Devices7. Pull the board out of the connector.8. Replace the cover.9. Insert the battery pack.Replacing the Hard DriveTo Re

Add-On DevicesReference Guide 5–156. Match your notebook to one of the following illustrations. Use a pointed tool to remove the plugs from the 2 or 3

5–16 Reference GuideAdd-On DevicesTo Replace the Hard Drive HolderIf you are installing a new hard drive that does not have a holder, you can remove t

Add-On DevicesReference Guide 5–17To Prepare a New Hard DriveWhen you install a new hard drive, you also need to prepare it to be able to work with yo

Reference Guide 6–16TroubleshootingTroubleshooting Your NotebookThis chapter contains solutions to many types of problems you might have with your not

6–2 Reference GuideTroubleshootingAudio ProblemsIf No Sound Is Audible If your model has a volume control, press the + (plus) button to increase the

viii Reference GuideContentsTo Type Alternate Graphics Using the ALT GR Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9Using CDs or D

TroubleshootingReference Guide 6–3CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD Make sure the CD or DVD is bootable. Make sure the CD-R

6–4 Reference GuideTroubleshooting Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. If you

TroubleshootingReference Guide 6–5 Install the driver or .inf file for your specific monitor❏ Select the external monitor as the primary display devi

6–6 Reference GuideTroubleshootingHeat ProblemsYour notebook normally gets warm during routine operation.If the Notebook Gets Abnormally Hot Always s

TroubleshootingReference Guide 6–7If the Pointer Is Difficult to Control Adjust the pointer controls by selecting Start > Control Panel > Print

6–8 Reference GuideTroubleshootingLocal Area Network (LAN) ProblemsIf the Built-In Network Adapter Does Not Connect to the LAN Check all cables and

TroubleshootingReference Guide 6–9Memory ProblemsIf a Message Reports That You Are Out of Memory Make sure drive C is not running low on free space.

6–10 Reference GuideTroubleshooting Eliminate extra connections in the line. If possible, connect directly to the wall jack. Try another telephone l

TroubleshootingReference Guide 6–11If the Modem Dials, But Does Not Connect Make sure you are using an analog telephone line (2, 3, or 4 wires). You

6–12 Reference GuideTroubleshootingIf the Modem Causes an ERROR MessageA string of AT commands may contain an incorrect command. If you entered comman

ContentsReference Guide ix4 Modem and Network ConnectionsUsing the Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1To Connect t

TroubleshootingReference Guide 6–13 Zoomed Video is not supported. If the card requires an IRQ, make sure one is available. Open the hardware Device

6–14 Reference GuideTroubleshooting Restart the notebook by selecting Start > Turn Off Computer > Restart. Some file browsers respond slowly w

TroubleshootingReference Guide 6–15If the Notebook Keeps BeepingThe notebook beeps repeatedly or displays a warning when battery power is low. Save yo

6–16 Reference GuideTroubleshooting Heavy modem use can impact battery-operating time. PC Card use can impact battery-operating time. Test and reco

TroubleshootingReference Guide 6–17Printing Problems✎You will be able to solve most printing problems by using the Print troubleshooter in Windows Hel

6–18 Reference GuideTroubleshootingSerial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work Make sure you followed the manufacturer’s install

TroubleshootingReference Guide 6–19If the Serial or Parallel Port Is Not Working Make sure the port connection is secure. Check the port settings in

6–20 Reference GuideTroubleshootingIf the Notebook Will Not Boot from the Diskette Drive Make sure the diskette drive is selected as the boot device.

TroubleshootingReference Guide 6–21Wireless ProblemsIf You Have Problems with Wireless 802.11 Communication Make sure the wireless indicator light is

6–22 Reference GuideTroubleshootingIf You Have Trouble Connecting to Another Notebook in the Network Neighborhood or My Network Places Wait a few min