Compaq StorageWorks XP12000 - Disk Array Guia de Instalação descarregar pdf (Página 47)

Command View XP installation guide 47

General Command View connection errors

Table 16 General connection errors

Symptom Cause/Solution

Your browser crashes

while running the

application.

It is most likely related to the version of JRE running on your client system. Command View only

supports JRE 1.4.2 (Windows) or JRE 1.4.2.05 (HP-UX). Because it is possible for a machine to

have multiple JREs installed, verify that your browser is running the correct JRE version. If you are

running the correct JRE and still experiencing browser runtime errors, uninstall and re-install the JRE.

The application begins

loading, but then hangs,

or the expected

application does not load

when its tab is clicked.

If the browser window displays “Loading Applet,” but the application ceases downloading, it is

most likely due to the proxy settings on your browser. To correct this, disable the Web proxy on the

client. For instructions, refer to ”Disable the Web Proxy service” on page 32.

If an application tab is clicked and the application fails to load under SSL, it could be because the

Java component of the Command View management station is not configured to trust the Web

server. This can happen if the Apache SSL Web server is configured with a self-signed certificate,

but this self-signed certificate has not been installed or imported into the management station’s Java

certificate store.

If you decide to use a self-signed certificate, you must also install the certificate in the JRE certificate

store. This is because the Java part of the application communicates with the Apache SSL Web

server and must trust the Web server’s certificate. This is not necessary for a CA signed certificate

because the JRE comes with pre-installed certificates from the major CA companies. For a

self-signed certificate, the JRE must be told to trust the server certificate by installing the server

certificate into the JRE certificate file.

1. Copy the server_domain_name.crt file to \Program Files\JavaSoft\

JRE\<JRE version>\lib\security.

2. Open a shell window.

3. Use the cd command to go to \Program Files\JavaSoft\JRE\

<JRE version>\lib\security.

4. Type the following command: “<drive>:\Program Files\

JavaSoft\JRE\<JRE version>\bin\keytool” -import -alias

server_domain_name -file server_domain_name.crt -keystore cacerts

5. You will be prompted for a password; the default password is changeit.

6. When asked if you want to trust this certificate, click Yes.

For more details on SSL configuration, refer to the Apache Web Server SSL Configuration for

Command View Applications white paper. This document is located on the Command View

installation CD (hpss_apache_whitepaper.pdf) or in Command View, under the Support >

Reference Documents.

A Network Error

'10-6027' occurs.

Verify that the proxy settings are disabled for the IP address of disk array in question. For

instructions, refer to ”Disable the Web Proxy service” on page 32.

There may be an issue with the client security settings regarding RMI communication, as set in the

Java.policy file. If you have installed the JRE in the default directory, go to \Program

Files\JavaSoft\JRE\<JRE version>\Security, open the Java.policy file, and insert

the following line before the closing of the last brackets:

permission java.net.SocketPermission “*:1024-65535”,

“connect,accept,resolve”;

Save the file and reload the applet.

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