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Maintenance and Service
Guide
HP Compaq Business Notebook nc4010
Document Part Number: 310030-004
July 2006
This troubleshooting reference is used for maintaining and
servicing the notebook. The guide provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
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Resumo do Conteúdo

Página 1 - Maintenance and Service

Maintenance and Service GuideHP Compaq Business Notebook nc4010Document Part Number: 310030-004July 2006This troubleshooting reference is used for mai

Página 2 - First Edition: May 2003

1–4 Maintenance and Service GuideProduct DescriptionTable 1-2HP Compaq Notebook nc4010 ModelsAll HP Compaq Notebook nc4010 models feature: Dual-point

Página 3 - Contents

Removal and Replacement ProceduresMaintenance and Service Guide 5–215.8 KeyboardKeyboardsSpare Part Number InformationAsia PacificAustraliaBrazilCzech

Página 4 - 3 Illustrated Parts Catalog

5–22 Maintenance and Service GuideRemoval and Replacement Procedures1. Prepare the notebook for disassembly (Section 5.3).2. Remove the LED switch cov

Página 5

Removal and Replacement ProceduresMaintenance and Service Guide 5–235. Turn the notebook right-side up with the front facing toward you.6. Open the no

Página 6 - C Screw Listing

5–24 Maintenance and Service GuideRemoval and Replacement Procedures10. Release the zero insertion force (ZIF) connector 1 to which the pointing stick

Página 7

Removal and Replacement ProceduresMaintenance and Service Guide 5–25After the keyboard is removed, the internal memory expansion socket is accessible.

Página 8 - 1.1 Models

5–26 Maintenance and Service GuideRemoval and Replacement Procedures5.9 TPM Security Module1. Prepare the notebook for disassembly (Section 5.3).2. Re

Página 9

Removal and Replacement ProceduresMaintenance and Service Guide 5–275.10 Smart Card Reader1. Prepare the notebook for disassembly (Section 5.3).2. Rem

Página 10 - Table 1-2

5–28 Maintenance and Service GuideRemoval and Replacement Procedures5.11 Fan1. Prepare the notebook for disassembly (Section 5.3).2. Remove the LED sw

Página 11 - (Continued)

Removal and Replacement ProceduresMaintenance and Service Guide 5–294. Disconnect the fan cable 1 from the system board.5. Remove the three PM2.0×3.0

Página 12

5–30 Maintenance and Service GuideRemoval and Replacement Procedures5.12 Heat Sink1. Prepare the notebook for disassembly (Section 5.3).2. Remove the

Página 13 - 1.2 Features

Product DescriptionMaintenance and Service Guide 1–5Cnc4010 UP 150 X2 30 N Gp 25 PBelgiumCzech RepublicDenmarkEuropeFranceGermanyGreeceHungaryIcelandI

Página 14 - Product Description

Removal and Replacement ProceduresMaintenance and Service Guide 5–314. Disconnect the fan cable 1 from the system board.5. Loosen the two spring-loade

Página 15 - 1.4 Power Management

5–32 Maintenance and Service GuideRemoval and Replacement Procedures7. Remove that the four T8 M2.0×4.0 heat sink screws in the 1, 2, 3, 4 sequence st

Página 16 - 1.5 External Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–338. Lift the front edge of the heat sink 1 until it clears the base enclosure.9. Sl

Página 17

5–34 Maintenance and Service GuideRemoval and Replacement Procedures✎Each time the heat sink is removed, any thermal grease residue should be carefull

Página 18 - Rear and Left-Side Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–355.13 Processor1. Prepare the notebook for disassembly (Section 5.3).2. Remove the

Página 19

5–36 Maintenance and Service GuideRemoval and Replacement Procedures5. Use a flat-bladed tool to turn the processor locking screw one-quarter turn cou

Página 20 - Keyboard Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–37✎Note that the gold triangle should be in the lower right corner when installing t

Página 21

5–38 Maintenance and Service GuideRemoval and Replacement Procedures5.14 Display Assembly1. Prepare the notebook for disassembly (Section 5.3).2. Disc

Página 22 - Top Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–395. Close the notebook and position the notebook so the rear panel faces toward you

Página 23

5–40 Maintenance and Service GuideRemoval and Replacement Procedures8. Remove the display hinge covers by inserting a flat-bladed tool under the cover

Página 24 - Bottom Components

1–6 Maintenance and Service GuideProduct DescriptionCnc4010 UP 160 X2 40 N Gm 51 PUnited States DY882AA ABACnc4010 UP 160 X2 40 N GN 51 PAsia PacificA

Página 25

Removal and Replacement ProceduresMaintenance and Service Guide 5–419. Remove the wireless antenna cables 1 and 2 from the routing channel in the top

Página 26

5–42 Maintenance and Service GuideRemoval and Replacement Procedures10. Disconnect the display inverter 1 and video cables 2 from the system board.11.

Página 27 - 1.6 Design Overview

Removal and Replacement ProceduresMaintenance and Service Guide 5–435.15 Top Cover✎When replacing the top cover, determine if a Bluetooth wireless dev

Página 28 - Troubleshooting

5–44 Maintenance and Service GuideRemoval and Replacement Procedures5. Turn the notebook upside down with the rear panel facing toward you.6. Remove t

Página 29 - Utilities

Removal and Replacement ProceduresMaintenance and Service Guide 5–457. Turn the notebook right side up with the front facing toward you.8. If present,

Página 30 - Selecting from the File Menu

5–46 Maintenance and Service GuideRemoval and Replacement Procedures11. Lift the rear edge 1 of the top cover until it disengages from the base enclos

Página 31 - Security Menu

Removal and Replacement ProceduresMaintenance and Service Guide 5–475.16 Bluetooth Wireless Device1. Prepare the notebook for disassembly (Section 5.3

Página 32 - Advanced Menu

5–48 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the Bluetooth wireless device 1 from the slot in the top cover and devic

Página 33

Removal and Replacement ProceduresMaintenance and Service Guide 5–495.17 TouchPad1. Prepare the notebook for disassembly (Section 5.3) and remove the

Página 34 - Configuration Information

5–50 Maintenance and Service GuideRemoval and Replacement Procedures2. Turn the top cover upside down with the TouchPad facing toward you.3. Remove th

Página 35 - Test Information

Product DescriptionMaintenance and Service Guide 1–71.2 Features Intel Pentium-M 1.7-, 1.6-, 1.5-, 1.4-, or 1.3-GHz processor with 400-MHz processor

Página 36

Removal and Replacement ProceduresMaintenance and Service Guide 5–514. Lift the left side of the bracket 1 until it rests at an angle.5. Slide the bra

Página 37 - Flowchart Description

5–52 Maintenance and Service GuideRemoval and Replacement Procedures6. Release the ZIF connector 1 to which the TouchPad cable is attached and disconn

Página 38

Removal and Replacement ProceduresMaintenance and Service Guide 5–535.18 RTC Battery✎The RTC battery is included in the Miscellaneous Plastics Kit, sp

Página 39

5–54 Maintenance and Service GuideRemoval and Replacement Procedures5.19 Speaker/Microphone✎The speaker/microphone is included in the Miscellaneous Pl

Página 40

Removal and Replacement ProceduresMaintenance and Service Guide 5–555.20 Switch Board1. Prepare the notebook for disassembly (Section 5.3) and remove

Página 41 - Internal

5–56 Maintenance and Service GuideRemoval and Replacement Procedures2. Remove the two PM2.0×3.0 screws 1 that secure the switch board to the system bo

Página 42

Removal and Replacement ProceduresMaintenance and Service Guide 5–575.21 System Board✎When replacing the system board, ensure that the following compo

Página 43

5–58 Maintenance and Service GuideRemoval and Replacement Procedures2. Position the base enclosure so the rear panel is facing toward you.3. Remove th

Página 44

Removal and Replacement ProceduresMaintenance and Service Guide 5–595. Remove the grounding tape 1 that grounds the RJ-11 and RJ-45 connectors to the

Página 45 - (if applicable)

5–60 Maintenance and Service GuideRemoval and Replacement Procedures5.22 Modem Board1. Prepare the notebook for disassembly (Section 5.3) and remove t

Página 46

1–8 Maintenance and Service GuideProduct Description Support for the following drives through the optional Advanced or Common Port Replicators or the

Página 47

Removal and Replacement ProceduresMaintenance and Service Guide 5–612. Turn the system board upside down with the rear panel facing toward you.3. Disc

Página 48

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1NotebookDimensionsHeightWidthDe

Página 49

6–2 Maintenance and Service GuideSpecificationsRelative humidity (noncondensing)OperatingNonoperating10% to 90%5% to 95%, 38.7° C (101.6° F) maximum w

Página 50

SpecificationsMaintenance and Service Guide 6–3Table 6-212.1.0-inch XGA, TFT DisplayDimensionsHeightWidthDiagonal26.1 cm19.9 cm30.7 cm10.3 in7.8 in12.

Página 51 - DVD-ROM Drive

6–4 Maintenance and Service GuideSpecificationsTable 6-3Hard Drives60-GB 40-GB 30-GBUser capacity per drive160-GB 40-GB 30-GBDimensionsHeightWidthWeig

Página 52

SpecificationsMaintenance and Service Guide 6–5Table 6-4External AC AdapterWeight 0.29 kg 0.65 lbPower supplyOperating voltageOperating currentOperati

Página 53

6–6 Maintenance and Service GuideSpecificationsTable 6-66-Cell, Travel Li-ion Battery PackDimensionsHeightWidthDepthWeight2.3 cm6.3 cm20.7 cm306 g0.90

Página 54

SpecificationsMaintenance and Service Guide 6–7Table 6-7System DMAHardware DMASystemFunctionDMA0 Available for audioDMA1* Entertainment audio(default;

Página 55

6–8 Maintenance and Service GuideSpecificationsTable 6-8System InterruptsHardware IRQSystemFunctionIRQ0 System timerIRQ1 Keyboard controllerIRQ2 Casca

Página 56

SpecificationsMaintenance and Service Guide 6–9Table 6-9System I/O AddressesI/O Address (hex)System Function(shipping configuration)000 - 00F DMA cont

Página 57

Product DescriptionMaintenance and Service Guide 1–91.3 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these ste

Página 58 - Illustrated Parts Catalog

6–10 Maintenance and Service GuideSpecificationsI/O Address (hex)System Function(shipping configuration)0A2 - 0BF Unused0C0 - 0DF DMA controller no. 2

Página 59 - Major Components

SpecificationsMaintenance and Service Guide 6–11I/O Address (hex)System Function(shipping configuration)2F0 - 2F7 Unused2F8 - 2FF Infrared port300 - 3

Página 60 - Table 3-1

6–12 Maintenance and Service GuideSpecificationsTable 6-10System Memory MapSize Memory Address System Function640 KB 00000000-0009FFFF Base memory128

Página 61

Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1RJ-45 Network InterfacePin Signal Pin Signal1 Transmit + 5 Unused2 Transmit – 6 Re

Página 62 - Continued

A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-2RJ-11 ModemPin Signal Pin Signal1 Unused 4 Unused2Tip 5Unused3 Ring 6 UnusedTable A

Página 63

Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-4S-VideoPin Signal Pin Signal1 Ground (Y) 3 Y-Luminance (Intensity)2 Ground (C) 4 C-

Página 64

A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-5External MonitorPin Signal Pin Signal1 Red analog 9 +5 V dc2 Green analog 10 Ground

Página 65

Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-6Stereo Speaker/HeadphonePin Signal Pin Signal1 Audio out 2 GroundTable A-7Microphon

Página 66 - Components

Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe wide range input feature of the notebook permits it to oper

Página 67 - Spare Part Number 325528-001

B–2 Maintenance and Service GuidePower Cord Set RequirementsCountry-Specific Requirements3-Conductor Power Cord Set RequirementsCountry Accredited Age

Página 68

1–10 Maintenance and Service GuideProduct Description1.5 External ComponentsThe external components on the front and right side of the notebook are sh

Página 69 - Table 3-3

Power Cord Set RequirementsMaintenance and Service Guide B–3United Kingdom BSI 1United States UL 2Notes1. The flexible cord must be <HAR> Type H

Página 70 - 3.5 Miscellaneous

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification and reference information for the screws used in the notebook. All

Página 71

C–2 Maintenance and Service GuideScrew ListingPhillips M2.5×3.0 Screw LocationTable C-1Phillips PM2.5×3.0 ScrewColor Qty. Length ThreadHead WidthBlack

Página 72 - Preliminaries

Screw ListingMaintenance and Service Guide C–3Table C-2Torx T5 M2.5×4.5 ScrewColor Qty. Length ThreadHead WidthSilver 2 4.5 mm 2.5 mm 5.0 mmWhere used

Página 73 - 4.2 Service Considerations

C–4 Maintenance and Service GuideScrew ListingTorx T5 M2.5×4.5 and Phillips M2.5×3.5 Screw LocationsTable C-3Phillips PM2.5×3.5 ScrewColor Qty. Length

Página 74 - Removable Drives

Screw ListingMaintenance and Service Guide C–54.0-mm Socket M2.0×10.0 Alignment Pin LocationsTable C-44.0-mm Socket M2.0×10.0 Alignment PinColor Qty.

Página 75 - Precautions

C–6 Maintenance and Service GuideScrew ListingPhillips PM2.0×3.0 Screw LocationsTable C-5Black Phillips PM2.0×3.0 ScrewColor Qty. Length ThreadHead Wi

Página 76 - 4.6 Workstation Precautions

Screw ListingMaintenance and Service Guide C–7Phillips M2.0×4.0 Screw LocationsTable C-6Phillips PM2.0×4.0 ScrewColor Qty. Length ThreadHead WidthBlac

Página 77 - 4.7 Grounding Equipment and

C–8 Maintenance and Service GuideScrew ListingPhillips PM2.0×4.0 Screw LocationsTable C-6Phillips PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadH

Página 78

Screw ListingMaintenance and Service Guide C–9Phillips PM2.0×4.0 Screw LocationsTable C-6Phillips PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadH

Página 79

Product DescriptionMaintenance and Service Guide 1–114 Battery light On: A battery pack is charging.Blinking: A battery pack that is the only availabl

Página 80 - Procedures

C–10 Maintenance and Service GuideScrew ListingPhillips PM2.0×3.0 Screw LocationsTable C-7Silver Phillips PM2.0×3.0 ScrewColor Qty. Length ThreadHead

Página 81 - 5.1 Serial Number

Screw ListingMaintenance and Service Guide C–11Phillips PM2.0×3.0 Screw LocationsTable C-7Silver Phillips PM2.0×3.0 Screw (Continued)Color Qty. Length

Página 82 - Disassembly Sequence Chart

C–12 Maintenance and Service GuideScrew ListingPhillips PM2.0×3.0 Screw LocationsTable C-7Silver Phillips PM2.0×3.0 Screw (Continued)Color Qty. Length

Página 83 - Disassembly

Screw ListingMaintenance and Service Guide C–13Torx T8 M2.0×8.0 Screw LocationsTable C-8Torx T8 M2.0×8.0 ScrewColor Qty. Length ThreadHead WidthBlack

Página 84 - Removing the Battery Pack

C–14 Maintenance and Service GuideScrew ListingTorx T8 M2.0×8.0 Screw LocationsTable C-8Torx T8 M2.0×8.0 Screw (Continued)Color Qty. Length ThreadHead

Página 85 - Removing the Hard Drive

Screw ListingMaintenance and Service Guide C–15Torx T8 M2.0×8.0 Screw LocationsTable C-8Torx T8 M2.0×8.0 Screw (Continued)Color Qty. Length ThreadHead

Página 86 - 325528-001

C–16 Maintenance and Service GuideScrew ListingTorx T8 M2.0×8.0 Screw LocationsTable C-8Torx T8 M2.0×8.0 Screw (Continued)Color Qty. Length ThreadHead

Página 87

Screw ListingMaintenance and Service Guide C–17Spring-Loaded Torx T8 M2.0×10.0 Screw LocationsTable C-9Spring-Loaded Torx T8 M2.0×10.0 ScrewColor Qty.

Página 88

C–18 Maintenance and Service GuideScrew ListingTorx T8 M2.0×4.0 Screw LocationsTable C-10Torx T8 M2.0×4.0 ScrewColor Qty. Length ThreadHead WidthBlack

Página 89 - 5.4 Notebook Feet

Screw ListingMaintenance and Service Guide C–19Torx T8 M2.0×4.0 Screw LocationsTable C-10Torx T8 M2.0×4.0 Screw (Continued)Color Qty. Length ThreadHea

Página 90 - 5.5 Memory Module

1–12 Maintenance and Service GuideProduct DescriptionThe notebook rear and left-side components are shown below and described in Table 1-4.Rear and Le

Página 91

C–20 Maintenance and Service GuideScrew ListingTorx T8 M2.0×4.0 Screw LocationsTable C-10Torx T8 M2.0×4.0 Screw (Continued)Color Qty. Length ThreadHea

Página 92 - Removing a Memory Module

Screw ListingMaintenance and Service Guide C–21Torx T8 M2.0×6.0 Screw LocationsTable C-11Torx T8 M2.0×6.0 ScrewColor Qty. Length ThreadHead WidthBlack

Página 93 - Spare Part Number Information

C–22 Maintenance and Service GuideScrew Listing5.0-mm Socket M2.0×9.0 Standoff LocationsTable C-11Torx T8 M2.0×6.0 ScrewColor Qty. Length ThreadHead W

Página 94

Screw ListingMaintenance and Service Guide C–23Phillips PM1.5×3.0 Screw LocationTable C-13Phillips PM1.5×3.0 ScrewColor Qty. Length ThreadHead WidthSi

Página 95

Maintenance and Service Guide Index–1IndexAAC adapterspare part number 3–13specifications 6–5advanced port replicator, spare part number 3–12Aircraft

Página 96

Index–2 Maintenance and Service GuideIndexrear 1–12right-side 1–10top 1–16Computer SetupAdvanced Menu 2–5File Menu 2–3overview 2–2Security Menu 2–4con

Página 97 - 5.7 LED Switch Cover

IndexMaintenance and Service Guide Index–3FN key 1–14front components 1–10function keys 1–14Ggrounding equipment and methods 4–6Hhard driveOS loading

Página 98

Index–4 Maintenance and Service GuideIndexMini PCI communications boardremoval 5–14spare part numbers 3–8, 5–14Mini PCI communications compartment cov

Página 99 - Removing the LED Switch Cover

IndexMaintenance and Service Guide Index–5QQuick Launch buttons 1–16Rreal time clock battery cable, disconnecting 5–45real time clock battery, removal

Página 100 - 5.8 Keyboard

Index–6 Maintenance and Service GuideIndextop components 1–16top coverremoval 5–43spare part number 3–5, 5–43TouchPadlocation 1–17removal 5–49spare pa

Página 101 - Removing the Keyboard Screw

Product DescriptionMaintenance and Service Guide 1–134 USB connectors (2) Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard

Página 102 - Releasing the Keyboard

© Copyright 2003-2006 Hewlett-Packard Development Company, L.P.Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel an

Página 103 - Removing the Keyboard

1–14 Maintenance and Service GuideProduct DescriptionThe notebook keyboard components are shown below and described in Table 1-5.Keyboard ComponentsTa

Página 104

Product DescriptionMaintenance and Service Guide 1–155 Internal keypad Converts keys to numeric keypad.6 Cursor control keys Move the cursor around th

Página 105 - 5.9 TPM Security Module

1–16 Maintenance and Service GuideProduct DescriptionThe notebook top components are shown below and described in Table 1-6.Top ComponentsTable 1-6Top

Página 106 - 5.10 Smart Card Reader

Product DescriptionMaintenance and Service Guide 1–175 Power button When the notebook is: Off, press and release to turn on the notebook. In Standby

Página 107 - 5.11 Fan

1–18 Maintenance and Service GuideProduct DescriptionThe external components on the bottom of the notebook are shown below and described in Table 1-7.

Página 108 - Removing the Fan

Product DescriptionMaintenance and Service Guide 1–193 Intake vents Enable airflow to cool internal components.ÄTo prevent overheating, do not obstruc

Página 109 - 5.12 Heat Sink

1–20 Maintenance and Service GuideProduct Description7 Memory expansion compartmentContains 1 memory expansion slot for optional memory modules.8 Batt

Página 110 - Removing the Heat Sink Screws

Product DescriptionMaintenance and Service Guide 1–211.6 Design OverviewThis section presents a design overview of key parts and features of the noteb

Página 111

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting

Página 112 - Removing the Heat Sink

2–2 Maintenance and Service GuideTroubleshooting2.1 Computer Setup and Diagnostics UtilitiesThe notebook features two system management utilities: Co

Página 113

Maintenance and Service Guide iiiContents1 Product Description1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21.

Página 114 - 5.13 Processor

TroubleshootingMaintenance and Service Guide 2–33. To close Computer Setup and restart the notebook:❏ Select File > Save Changes and Exit and press

Página 115 - Removing the Processor

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Security MenuTable 2-2Security MenuSelect To Do ThisSetup Password Enter, change, o

Página 116

TroubleshootingMaintenance and Service Guide 2–5Selecting from the Advanced MenuTable 2-3Advanced MenuSelect To Do ThisLanguage Change the Computer Se

Página 117 - 5.14 Display Assembly

2–6 Maintenance and Service GuideTroubleshootingDevice Options (continued) Change the parallel port mode from Enhanced Parallel Port (EPP, the defaul

Página 118

TroubleshootingMaintenance and Service Guide 2–72.2 Using Diagnostics for WindowsWhen you access Diagnostics for Windows, a scan of all system compone

Página 119 - Removing the Hinge Covers

2–8 Maintenance and Service GuideTroubleshootingObtaining, Saving, or Printing Diagnostic Test Information1. Access Diagnostics for Windows by selecti

Página 120 - Removing the Antenna Cables

TroubleshootingMaintenance and Service Guide 2–96. Select the Begin Testing button.7. Select a tab to view a test report:❏ Status tab—Summarizes the t

Página 121 - Assembly Screws

2–10 Maintenance and Service GuideTroubleshooting2.3 Troubleshooting FlowchartsTable 2-4Troubleshooting Flowcharts OverviewFlowchart Description2.1 “F

Página 122 - 5.15 Top Cover

TroubleshootingMaintenance and Service Guide 2–11Flowchart 2.1—Initial TroubleshootingConnectingto networkor modem?Begintroubleshooting.Is therepower?

Página 123 - Removing the Top Cover Screws

2–12 Maintenance and Service GuideTroubleshootingFlowchart 2.2—No Power, Part 11. Reseat the power cables in the Port Replicator and at the AC outlet.

Página 124

iv Maintenance and Service GuideContents3 Illustrated Parts Catalog3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–13.2 Not

Página 125 - Removing the Top Cover

TroubleshootingMaintenance and Service Guide 2–13Flowchart 2.3—No Power, Part 2Continued from“Flowchart 2.2—No Power, Part 1”Visually check fordebris

Página 126 - ❏ Top cover (Section 5.15)

2–14 Maintenance and Service GuideTroubleshootingFlowchart 2.4—No Power, Part 3Continued from“Flowchart 2.3—No Power, Part 2”Reseat AC adapterin noteb

Página 127

TroubleshootingMaintenance and Service Guide 2–15Flowchart 2.5—No Power, Part 4YNContinued from“Flowchart 2.4—No Power, Part 3”Reseat loosecomponents

Página 128 - 5.17 TouchPad

2–16 Maintenance and Service GuideTroubleshootingFlowchart 2.6—No Video, Part 1ANStand-aloneor Port Replicator?No video.Replace the following one at a

Página 129 - Removing the TouchPad Screws

TroubleshootingMaintenance and Service Guide 2–17Flowchart 2.7—No Video, Part 2YNContinued from“Flowchart 2.6—No Video, Part 1”DoneAdjust externalmoni

Página 130 - Removing the TouchPad Bracket

2–18 Maintenance and Service GuideTroubleshootingFlowchart 2.8—Nonfunctioning Port Replicator(if applicable)YNReseat power cord in Port Replicator and

Página 131 - Removing the TouchPad

TroubleshootingMaintenance and Service Guide 2–19Flowchart 2.9—No Operating System (OS) LoadingNo OS loading from hard drive,go to “Flowchart 2.10—No

Página 132 - 5.18 RTC Battery

2–20 Maintenance and Service GuideTroubleshootingFlowchart 2.10—No OS Loading, Hard Drive, Part 1Go to“Flowchart 2.17—Nonfunc-tioning Device”YDoneNOS

Página 133 - 5.19 Speaker/Microphone

TroubleshootingMaintenance and Service Guide 2–21Flowchart 2.11—No OS Loading, Hard Drive, Part 2Continued from“Flowchart 2.10—No OS Loading, Hard Dri

Página 134 - 5.20 Switch Board

2–22 Maintenance and Service GuideTroubleshootingFlowchart 2.12—No OS Loading, Hard Drive, Part 3YSystemfiles on harddrive?Continued from“Flowchart 2.

Página 135 - Removing the Switch Board

ContentsMaintenance and Service Guide v5 Removal and Replacement Procedures5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Página 136 - 5.21 System Board

TroubleshootingMaintenance and Service Guide 2–23Flowchart 2.13—No OS Loading, Diskette DriveDoneYNReseatdiskette drive.OS not loadingfromdiskette dri

Página 137

2–24 Maintenance and Service GuideTroubleshootingFlowchart 2.14—No OS Loading, CD- or DVD-ROM DriveYDoneNBootabledisc indrive?Discin drive?No OSloadin

Página 138 - Removing the System Board

TroubleshootingMaintenance and Service Guide 2–25Flowchart 2.15—No Audio, Part 1No audio.NNotebook inPort Replicator(if applicable)?Internalaudio?Audi

Página 139 - 5.22 Modem Board

2–26 Maintenance and Service GuideTroubleshootingFlowchart 2.16—No Audio, Part 2YNContinued from “Flowchart 2.15—No Audio, Part 1”Reloadaudio drivers.

Página 140 - Removing the Modem Board

TroubleshootingMaintenance and Service Guide 2–27Flowchart 2.17—Nonfunctioning DeviceDoneAny physicaldevice detected?YNUnplug the nonfunctioning devic

Página 141 - Specifications

2–28 Maintenance and Service GuideTroubleshootingFlowchart 2.18—Nonfunctioning KeyboardYNOK?Keyboardnot operating properly.Externaldeviceworks?Replace

Página 142

TroubleshootingMaintenance and Service Guide 2–29Flowchart 2.19—Nonfunctioning Pointing DeviceYNOK?Pointing devicenot operatingproperly.Externaldevice

Página 143 - 12.1.0-inch XGA, TFT Display

2–30 Maintenance and Service GuideTroubleshootingFlowchart 2.20—No Network/Modem ConnectionYDisconnect allpower fromthe notebookand open.No networkor

Página 144 - Hard Drives

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

Página 145 - Table 6-5

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Notebook Major ComponentsNotebook Major Components

Página 146 - Table 6-6

vi Maintenance and Service GuideContents6 SpecificationsA Connector Pin AssignmentsB Power Cord Set RequirementsC Screw ListingIndex

Página 147 - System DMA

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Spare Parts: Notebook Major ComponentsItem DescriptionSpare Part Number1 Display as

Página 148 - System Interrupts

3–4 Maintenance and Service GuideIllustrated Parts CatalogNotebook System Major Components

Página 149 - System I/O Addresses

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

Página 150

3–6 Maintenance and Service GuideIllustrated Parts Catalog8 Fan 291266-0019 Heat sink with fan 325520-00110 Bluetooth wireless device (not available o

Página 151

Illustrated Parts CatalogMaintenance and Service Guide 3–7Notebook System Major Components

Página 152 - System Memory Map

3–8 Maintenance and Service GuideIllustrated Parts CatalogTable 3-1 (Continued)Spare Parts: Notebook Major ComponentsItem DescriptionSpare Part Number

Página 153 - Connector Pin Assignments

Illustrated Parts CatalogMaintenance and Service Guide 3–93.3 Miscellaneous Plastics Kit ComponentsMiscellaneous Plastics Kit Components

Página 154 - Universal Serial Bus

3–10 Maintenance and Service GuideIllustrated Parts CatalogTable 3-2Miscellaneous Plastics Kit ComponentsSpare Part Number 325528-001Item Description1

Página 155 - Table A-4

Illustrated Parts CatalogMaintenance and Service Guide 3–113.4 Port Replicators and Mass Storage DevicesPort Replicators and Mass Storage Devices

Página 156 - External Monitor

3–12 Maintenance and Service GuideIllustrated Parts CatalogTable 3-3Port Replicators and Mass Storage DevicesItem DescriptionSpare Part Number1 Advanc

Página 157 - Microphone

Maintenance and Service Guide 1–11Product DescriptionThe HP Compaq Notebook nc4010 Series of personal notebooks offer advanced modularity, Intel® Pent

Página 158 - Power Cord Set Requirements

Illustrated Parts CatalogMaintenance and Service Guide 3–133.5 MiscellaneousTable 3-4Spare Parts: Miscellaneous (not illustrated)DescriptionSpare Part

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3–14 Maintenance and Service GuideIllustrated Parts CatalogPower cord set, three-wireAustraliaDenmarkEurope/Middle East/AfricaItaly246959-011246959-08

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Maintenance and Service Guide 4–14Removal and ReplacementPreliminariesThis chapter provides essential information for proper and safe removal and repl

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4–2 Maintenance and Service GuideRemoval and Replacement Preliminaries4.2 Service ConsiderationsThe following sections include some of the considerati

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Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

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4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

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Removal and Replacement PreliminariesMaintenance and Service Guide 4–5 Store reusable electrostatic-sensitive parts from assemblies in protective pac

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4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.7 Grounding Equipment and MethodsGrounding equipment must include either a wri

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Removal and Replacement PreliminariesMaintenance and Service Guide 4–7Other grounding equipment recommended for use in preventing electrostatic damage

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4–8 Maintenance and Service GuideRemoval and Replacement PreliminariesTable 4-2 lists the shielding protection provided by antistatic bags and floor m

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1–2 Maintenance and Service GuideProduct Description1.1 ModelsNotebook models are shown in Tables 1-1 and 1-2.Table 1-1HP Compaq Notebook nc4010 Model

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Maintenance and Service Guide 5–15Removal and ReplacementProceduresThis chapter provides removal and replacement procedures.Torx and Phillips screws a

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5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.1 Serial NumberReport the notebook serial number to HP when requesting informatio

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Removal and Replacement ProceduresMaintenance and Service Guide 5–35.2 Disassembly Sequence ChartUse the chart below to determine the section number t

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5–4 Maintenance and Service GuideRemoval and Replacement Procedures5.3 Preparing the Notebook for DisassemblyBefore you begin any removal or installat

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Removal and Replacement ProceduresMaintenance and Service Guide 5–5b. Slide and hold the battery release latch 1 to the right. The front edge of the b

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5–6 Maintenance and Service GuideRemoval and Replacement Procedures6. Remove the hard drive by following these steps:a. Turn the notebook upside down

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Removal and Replacement ProceduresMaintenance and Service Guide 5–77. Remove the hard drive bezel by following these steps:ÄThe hard drive bezel shoul

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5–8 Maintenance and Service GuideRemoval and Replacement Proceduresc. Remove the two Torx T5 M2.5×4.5 screws 1 and the two PM2.5×3.5 screws 2 that sec

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Removal and Replacement ProceduresMaintenance and Service Guide 5–9e. Remove the hard drive from the frame.f. Remove the two PM2.0×3.0 screws 1 that s

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5–10 Maintenance and Service GuideRemoval and Replacement Procedures5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. The notebook f

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Product DescriptionMaintenance and Service Guide 1–36 Optical drive designator N = None7 Integrated communication/ wireless deviceG = Combination mode

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Removal and Replacement ProceduresMaintenance and Service Guide 5–115.5 Memory Module1. Prepare the notebook for disassembly (Section 5.3).2. Turn the

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5–12 Maintenance and Service GuideRemoval and Replacement Procedures3. Loosen the PM2.0×4.0 screw 1 that secures the memory expansion compartment cove

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Removal and Replacement ProceduresMaintenance and Service Guide 5–136. Spread the retaining tabs 1 that secure the memory module to the socket. The bo

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5–14 Maintenance and Service GuideRemoval and Replacement Procedures5.6 Mini PCI Communications Board1. Prepare the notebook for disassembly (Section

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Removal and Replacement ProceduresMaintenance and Service Guide 5–153. Loosen the PM2.0×4.0 screw 1 that secures the Mini PCI compartment cover to the

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5–16 Maintenance and Service GuideRemoval and Replacement Procedures6. Disconnect the 2 antenna cables from the Mini PCI communications board. Note th

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Removal and Replacement ProceduresMaintenance and Service Guide 5–177. Spread the retaining tabs 1 that secure the Mini PCI communications board to th

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5–18 Maintenance and Service GuideRemoval and Replacement Procedures5.7 LED Switch Cover1. Prepare the notebook for disassembly (Section 5.3).2. Turn

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Removal and Replacement ProceduresMaintenance and Service Guide 5–194. Turn the notebook right-side up with the front facing toward you.5. Open the no

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5–20 Maintenance and Service GuideRemoval and Replacement Procedures7. Insert a flat-bladed tool into the notch and lift the left side of the LED swit

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