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Troubleshooting
Maintenance and Service Guide 2–19
Flowchart 2.9—No Operating System (OS) Loading
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading, Hard Drive,
Part 1”
Reseat power
cord in Port
Replicator and
power outlet.
No OS
loading.*
*NOTE: Before beginning to troubleshoot, always
check cable connections, cable ends, and drives
for bent or damaged pins.
No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading, Diskette
Drive”
No OS loading from CD- or DVD-ROM drive,
go to “Flowchart 2.14—No OS Loading, CD- or
DVD-ROM Drive”
No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
Connection”
- Maintenance and Service 1
- Maintenance and Service Guide 2
- Fourth Edition: July 2006 2
- First Edition: November 2003 2
- Contents 3
- 3 Illustrated Parts Catalog 4
- 6 Specifications 6
- A Connector Pin Assignments 6
- B Power Cord Requirements 6
- C Screw Listing 6
- 1.1 Models 8
- Table 1-2 9
- HP Compaq nc6000 Models 9
- (Continued) 10
- 1.2 Features 17
- Product Description 18
- 1.3 Clearing a Password 19
- 1.4 Power Management 19
- 1.5 External Components 20
- Table 1-3 21
- Table 1-4 22
- Keyboard Components 24
- Table 1-5 25
- Table 1-6 26
- Top Components 26
- Top Components (Continued) 28
- (Continued) 29
- Table 1-7 30
- Bottom Components 30
- 1.6 Design Overview 32
- Troubleshooting 33
- Utilities 34
- Selecting from the File Menu 35
- Table 2-2 36
- Security Menu 36
- Table 2-3 37
- Advanced Menu 37
- Configuration Information 39
- Test Information 40
- Table 2-4 42
- Flowchart Description 42
- External 46
- Internal 46
- (if applicable) 50
- DVD-ROM Drive 56
- Illustrated Parts Catalog 63
- 3.2 Notebook Major Components 64
- Major Components 64
- Table 3-1 65
- Table 3-2 71
- Spare Part Number 344411-001 71
- 3.4 Mass Storage Devices 72
- 3.5 Miscellaneous 73
- Table 3-5 74
- Removal and Replacement 79
- Preliminaries 79
- 4.2 Service Considerations 80
- 4.3 Preventing Damage to 81
- Removable Drives 81
- Precautions 82
- 4.6 Workstation Precautions 83
- 4.7 Grounding Equipment and 84
- Event 10% 40% 55% 86
- Procedures 87
- 5.1 Serial Number 88
- Disassembly Sequence Chart 89
- Disassembly 91
- Removing the Battery Pack 92
- Removing the Battery Bezel 93
- Removing the Hard Drive 95
- 5.4 Notebook Feet 97
- Spare Part Number Information 98
- 5.6 MultiBay Device 102
- 5.7 Bluetooth Wireless 103
- Communications Board 103
- Removing the Bluetooth Board 104
- 5.8 Integrated Smart Card 105
- Removing the Smart Card 106
- 5.9 Keyboard 107
- Removing the Keyboard Screws 108
- Releasing the Keyboard 109
- 5.10 Modem Board 111
- 5.11 Memory Expansion Board 112
- 5.12 Switch Cover 114
- Removing the Switch Cover 115
- 5.13 Keyboard Plate 116
- 5.14 Security Module (TPM) 117
- 5.15 Fan Assembly 118
- Removing the Fan Assembly 119
- 10. Remove the fan 2 120
- 5.16 Heat Sink 121
- Removing the Heat Sink 122
- 5.17 Processor 124
- Removing the Processor 125
- 5.18 Display Assembly 126
- Removing the Display Screws 128
- Removing the Display Assembly 129
- 5.19 Top Cover 130
- Removing the Top Cover Screws 131
- Removing the Top Cover 132
- 5.20 RTC Battery 133
- Removing the RTC Battery 134
- 5.21 LED Board 135
- Removing the LED Board 136
- 5.22 Button Board 137
- Removing the Button Board 138
- 5.23 System Board 139
- Removing the System Board 142
- Specifications 143
- Table 6-2 145
- 14.1-inch, SXGA+, TFT Display 145
- Table 6-3 146
- 14.1-inch, XGA, TFT Display 146
- Table 6-4 147
- Hard Drives 147
- Table 6-5 148
- External AC Adapter 148
- Table 6-6 148
- Table 6-7 149
- Table 6-8 150
- Table 6-9 151
- 24X DVD/CD-RW Combo Drive and 151
- 24X CD-ROM Drive 151
- Table 6-10 153
- 8X DVD-ROM Drive and 153
- Table 6-11 154
- System DMA 154
- Table 6-12 155
- System Interrupts 155
- Table 6-13 156
- System I/O Addresses 156
- Connector Pin Assignments 159
- Table A-2 160
- RJ-11 Modem 160
- Table A-3 160
- Universal Serial Bus 160
- Table A-4 161
- Table A-5 161
- External Monitor 161
- Table A-6 162
- Audio Line-Out 162
- Table A-7 162
- Microphone 162
- Table A-8 163
- Parallel 163
- Table A-9 164
- Power Cord Requirements 165
- General Requirements 166
- Country-Specific Requirements 167
- Screw Listing 169
- Table C-4 172
- Phillips PM3.0×4.0 Screw 172
- Table C-5 173
- Torx T8M2.5×5.0 Screw 173
- Table C-6 177
- Phillips PM2.5×3.5 Screw 177
- Table C-7 179
- Phillips PM2.0×5.0 Screw 179
- Table C-8 180
- Phillips PM1.5×3.0 Screw 180
- Table C-9 182
- Torx T8M2.5×11.0 Screw 182
- Table C-10 183
- Torx T8M2.5×9.0 Screw 183
- Table C-11 185
- Torx T8M2.5×7.0 Screw 185
- Phillips M2.0×3.5 Screw 186
- Table C-12 186
- Table C-13 187
- Torx T8M2.5×5.5 Screw 187
- Table C-14 188
- Hex M2.5×9.0 Standoffs 188
- Table C-15 189
- Phillips M3.5×3.0 Screw 189
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